Shipping policy

Shipping Policy

Last updated: [Insert Date]

At Skinmoods, we strive to deliver your order quickly, safely, and sustainably.
All products are shipped directly from our European partner laboratory and fulfilment center to ensure freshness, traceability, and reduced waste.

Processing Time

All orders are processed within 1–2 business days after payment is confirmed.
Once your order has been shipped, you’ll receive a confirmation email with tracking information.

Please note that order processing may take slightly longer during holidays, sales, or new product launches.

Shipping Times

Estimated delivery times (after dispatch):

Destination	Estimated Delivery
Netherlands & Belgium	2–5 business days
Rest of Europe	4–7 business days
Outside Europe	7–14 business days

Shipping times are estimates and may vary depending on local postal services or customs delays.

Shipping Costs

Shipping costs are calculated automatically at checkout based on your location and order weight.
We aim to offer fair and transparent rates, with Free EU shipping on all orders over €75. Shipping costs for orders below €75 are calculated at checkout.

Order Tracking

You’ll receive a tracking link by email once your package leaves our warehouse.
Please allow up to 24 hours for the tracking link to become active.

Delivery Issues

If your order hasn’t arrived within the estimated delivery window:

Double-check your shipping confirmation email and tracking link.
Contact us at info@skinmoods.eu with your order number.

We’ll investigate and work with our logistics partner to resolve the issue.

Incorrect Address

Please make sure all shipping details are correct at checkout.
Skinmoods cannot be held responsible for lost packages due to incomplete or incorrect addresses.

Damaged or Missing Items

If your order arrives damaged or incomplete, contact us within 14 days of delivery with your order number and a photo of the issue.
We’ll arrange a replacement or refund where appropriate.

Customs & Duties (outside EU)

For international orders outside the EU, local customs fees or import duties may apply.
These charges are the responsibility of the customer and vary by country.